Membership
policies

Waitlist:

If class is full you can add yourself to our waitlist. Once on the waitlist you will automatically be added to the class as space becomes available and be notified via email. If you are unable to attend a class, we respectfully ask that you remove yourself from the waitlist to ensure space for others wishing to attend. 

 

Class Cancellation:

If you cannot attend your class, please ensure you cancel your booking. If you cancel within the 8 hour window leading up to class, you will be charged a late cancellation fee ($10). If you are a no-show you will be charged ($15) in addition to losing your class session. 

 

*we are reasonable and understand there are some extenuating circumstances and can accommodate on a case-by-case basis.

 

Booking Window:

Our classes open up for booking 7 days in advance.

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SugarWOD Access:

SugarWOD access is for members holding a monthly subscription service. This does not include single drop-ins or 10 class passes that do not expire.

 

Package Cancellation:

All packages that recurring monthly require a minimum of 30 days written notice for cancellation. You can submit your notice via email to info@islanderathletics.ca

 

Cancellation of a 6 or 12 month package before your fulfillment date will result in a charge of half your commitment.

 

Package Hold:

Only term (6 or 12 month) membership packages can be held. Minimum hold is 14 days. To submit a hold request, email info@islanderathletics.ca with the dates. Your card on file will be charged a $10 hold fee. The maximum hold for any package is 2 months.